Signal Layer

Every conversation. One command center.

MedRecruit connects your ATS, CRM, dialer, and social accounts into a shared inbox. Recruiter agents trigger outreach, operations teams monitor SLAs, and clinicians reply on the channel they love—SMS, WhatsApp, email, or socials.

SMS + MMS Email + sequences Social + voice
Map my channels Request comms audit

Unified inbox

Staff + client communication in one governed trail

Messages from clinicians, vendors, and hiring managers land in a single queue, tagged by req, specialty, and urgency. Automations draft replies, humans approve sensitive responses, and everything syncs back to ATS + CRM timelines.

  • Bidirectional history: Every SMS, email, social DM, and call note logs against the record instantly.
  • Staff + client routing: Distribution lists ensure the right pod sees the message in seconds.
  • SLA monitors: Alerts fire if a clinician or client waits longer than your promise window.
12+ channels unified
4m avg response SLA
100% messages logged
Channel orchestration

Pick rules for which channel triggers first-touch vs. follow-up.

Bi-directional syncing

Replies sync to ATS notes and CRM tasks automatically.

Compliance + consent

Opt-in, DNR, and audit logging enforced across every touchpoint.

Automation + AI

Agents draft outreach, humans edit, system sends with correct signature.

Implementation map

Bring every channel online in four sprints

Staff success, client success, and compliance leaders co-pilot each sprint.

01
Channel inventory

Document numbers, inboxes, and current workflows per team.

02
Connector setup

Wire SMS/email/social APIs into MedRecruit + ATS with consent controls.

03
Pilot pods

Launch with one staff and one client pod, measure response + compliance.

04
Scale + telemetry

Roll out to all facilities, share dashboards for SLA + sentiment.

Staff engagement flows
  • Shift reminders, housing updates, and credential pings sent via SMS + email simultaneously.
  • Two-way text threads escalate to voice if urgent issues arise.
  • Pulse surveys capture sentiment and push to leadership dashboards.
Client & vendor comms
  • Hiring managers get timeline emails plus optional Teams/Slack bridges.
  • Submission updates and rate changes captured in audit-ready threads.
  • Escalation macros notify finance, compliance, and ops simultaneously.

Next step

Ready to launch omni-channel staff + client comms?

Share your existing tools and preferred SLAs—we will scope the connectors, consent flows, and rollout plan.

Schedule comms workshop Send channel inventory